Anxious about the big move?
Here are some tips to help you
Moving into your new home at Dwell Student Living is an exciting step in your uni journey!
We’ve put together this step-by-step guide to make the process smooth for both Dwell Village Melbourne City (DVMC) and Dwell East End Adelaide (DEEA) residents. Here’s everything you need to know for a stress-free move-in.
We can’t wait to welcome you to the Dwell community! If you need anything or have any questions, don’t hesitate to reach out. Welcome home! 🏡✨
1.Check-In Process
What’s the check-in procedure?
Our team will help you check in by collecting your documents, assigning your room, and giving you your secure swipe card. You’ll be shown to your room afterward.
Do I need to book a check-in time?
No booking is needed. We offer 24-hour check-in for single-occupancy rooms. However, please note that late-night check-ins aren’t allowed for dual-occupancy rooms.
What documents do I need to bring?
2.Wi-Fi Setup
Wi-Fi instructions will be provided at check-in. Our staff will walk you through how to get connected and provide login credentials on the spot.
3.What’s Provided in Your Room & Kitchen
Here’s what’s included in your room:
Can I purchase bedding or kitchenware on-site?
We’re preparing new bedding and kitchen packs.
For updates on availability and pricing, please contact our friendly staff:
Dwell East End Adelaide
12-18 Synagogue Place, Adelaide, South Australia – 5000, Australia
Weekdays: 9 AM – 8 PM
Weekends: 10 AM – 7 PM
Contact number: +61 8 8470 9291
Email: StayEastEnd@dwellstudent.com
4.Maintenance Requests
All maintenance requests can be submitted through the Dwell Student Portal, the same platform you used for your booking. If you notice any issues during check-in, our staff will be happy to assist you with submitting a request. We aim to resolve all requests within 24 to 48 hours, prioritising urgent issues.
5.Room Guidelines
Please remember:
6.Security
We ensure your safety with:
7.Postage & Deliveries
Our team will collect your parcels, sign for them, and send you an email notification for collection after 5 PM. For food deliveries, please meet the driver at the front door, as we can’t accept food at reception.
8.Housekeeping
Room cleaning services are available upon request. Fees depend on the room’s condition after inspection. Contact reception to arrange a cleaning.
9.Key Contacts & Emergency Information
Need assistance? Here are our reception hours:
Dwell East End Adelaide
12-18 Synagogue Place, Adelaide, South Australia – 5000, Australia
Weekdays 9 AM – 8 PM
Weekends 10 AM – 7 PM
Contact number: +61 8 8470 9291
Email: StayEastEnd@dwellstudent.com
24/7 Emergency Contact: 0418 943 020
1.Check-In Process
What’s the check-in procedure?
When you arrive, our team will help with your check-in by verifying your details, assigning your room, and giving you your secure swipe card. Check-in starts at 2 PM, and you'll be shown to your room shortly after.
Do I need to book a check-in time?
No need to book a time! Just let us know your estimated arrival. If you’re arriving after hours, our Residential Assistants (RAs) or night manager will handle your check-in.
What documents do I need to bring?
2.Wi-Fi Setup
You’ll receive Wi-Fi instructions via email 24 hours before check-in. Be sure to check your inbox so you can connect as soon as you arrive and settle in.
3.What’s Provided in Your Room & Kitchen
We’ve designed our rooms for comfort and convenience. Depending on the room type, here’s what you can expect:
We’re always improving your living experience, so rest assured, all our rooms meet our high standards.
Can I purchase bedding or kitchenware on-site?
Yes! If you’re too busy (or lazy 😜) to shop around, we’ve got you covered. Bedding and kitchen packs are available for purchase, but availability and prices may change, so contact us beforehand, and we’ll confirm if anything has changed.
4.Maintenance Requests
All maintenance requests can be submitted through the Dwell Student Portal, the same platform you used for your booking. If you notice any issues during check-in, our staff will be happy to assist you with submitting a request. We aim to resolve all requests within 24 to 48 hours, prioritising urgent issues.
5.Room Guidelines
Please remember:
6.Security
We ensure your safety with:
7.Postage & Deliveries
Our team will collect your parcels and notify you via email when they’re ready for pick-up at reception. For food deliveries, please meet the driver at the front door, as we can’t accept food at reception.
8.Housekeeping
Room cleaning services are available only upon departure. Cleaning fees include 10% GST and vary based on room type and condition. You’ll receive a grade (A, B, or C) after inspection, which determines the final cleaning fee.
9.Key Contacts & Emergency Information
Need assistance? Here are our reception hours:
Dwell Village Melbourne City:
5-17 Flemington Road, North Melbourne, VIC – 3051, Australia
Weekdays 9 AM – 9 PM
Weekends 9 AM – 8 PM
Contact number: +61 4 3328 3610
Email: StayVMC@Dwellstudent.com
24/7 Emergency Contact: 0433 283 610