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Move-In Guide: Everything You Need to Know
Moving into your new home at Dwell Student Living is an exciting step in your uni journey!
We’ve put together this step-by-step guide to make the process smooth for both Dwell Village Melbourne City (DVMC) and Dwell East End Adelaide (DEEA) residents. Here’s everything you need to know for a stress-free move-in.
We can’t wait to welcome you to the Dwell community! If you need anything or have any questions, don’t hesitate to reach out. Welcome home! 🏡✨
Dwell Village Melbourne City
1.Check-In Process
What’s the check-in procedure?
Our team will help you check in by collecting your documents, assigning your room, and giving you your secure swipe card. You’ll be shown to your room afterward.
Do I need to book a check-in time?
No booking is needed. We offer 24-hour check-in for single-occupancy rooms. However, please note that late-night check-ins aren’t allowed for dual-occupancy rooms.
What documents do I need to bring?
- For international students: Passport, CoE (Confirmation of Enrolment)
- For domestic students: Government-issued ID (e.g., Driver's License, Student ID)
2.Wi-Fi Setup
Wi-Fi instructions will be provided at check-in. Our staff will walk you through how to get connected and provide login credentials on the spot.
3.What’s Provided in Your Room & Kitchen
Here’s what’s included in your room:
- Kitchen: Glass cooktop, rangehood, refrigerator, microwave (with grill), dishwasher, and kettle.
- Furniture: Study table, chair, bed frame, and mattress.
- Extras: Air conditioning, kitchen and bathroom bins.
Can I purchase bedding or kitchenware on-site?
We’re preparing new bedding and kitchen packs.
For updates on availability and pricing, please contact our friendly staff:
Dwell East End Adelaide
12-18 Synagogue Place, Adelaide, South Australia – 5000, Australia
Weekdays: 9 AM – 8 PM
Weekends: 10 AM – 7 PM
Contact number: +61 8 8470 9291
Email: StayEastEnd@dwellstudent.com
4.Maintenance Requests
All maintenance requests can be submitted through the Dwell Student Portal, the same platform you used for your booking. If you notice any issues during check-in, our staff will be happy to assist you with submitting a request. We aim to resolve all requests within 24 to 48 hours, prioritizing urgent issues.
5.Room Guidelines
Please remember:
- No sticking or hanging items on walls.
- Electrical items must not exceed 1,200 volts, as this may trip the safety switch.
- For safety reasons, charging e-scooters or bikes in your room is not permitted.
6.Security
We ensure your safety with:
- 24/7 CCTV monitoring
- Secure keycard access for all buildings
- Evening Manager available from 9 PM to 5 AM, with Resident Ambassadors on call 24/7 at 0418 943 020 for emergencies
7.Postage & Deliveries
Our team will collect your parcels, sign for them, and send you an email notification for collection after 5 PM. For food deliveries, please meet the driver at the front door, as we can’t accept food at reception.
8.Housekeeping
Room cleaning services are available upon request. Fees depend on the room’s condition after inspection. Contact reception to arrange a cleaning.
9.Key Contacts & Emergency Information
Need assistance? Here are our reception hours:
Dwell East End Adelaide
12-18 Synagogue Place, Adelaide, South Australia – 5000, Australia
Weekdays 9 AM – 8 PM
Weekends 10 AM – 7 PM
Contact number: +61 8 8470 9291
Email: StayEastEnd@dwellstudent.com
24/7 Emergency Contact: 0418 943 020
Dwell East End Adelaide
1.Check-In Process
What’s the check-in procedure?
When you arrive, our team will help with your check-in by verifying your details, assigning your room, and giving you your secure swipe card. Check-in starts at 2 PM, and you'll be shown to your room shortly after.
Do I need to book a check-in time?
No need to book a time! Just let us know your estimated arrival. If you’re arriving after hours, our Residential Assistants (RAs) or night manager will handle your check-in.
What documents do I need to bring?
- For international students: Passport, CoE (Confirmation of Enrolment)
- For domestic students: Government-issued ID (e.g., Driver's License, Student ID)
2.Wi-Fi Setup
You’ll receive Wi-Fi instructions via email 24 hours before check-in. Be sure to check your inbox so you can connect as soon as you arrive and settle in.
3.What’s Provided in Your Room & Kitchen
We’ve designed our rooms for comfort and convenience. Depending on the room type, here’s what you can expect:
- 1 Bedroom Deluxe, Premium, Premium Plus, and 4/5 Bedroom Deluxe: Equipped with heating, fridge, cooktop, rangehood, microwave, oven, and a ceiling fan.
- 2 Bedroom, 3 Bedroom, and 5 Bedroom Apartments: Equipped with heating, fridge, cooktop, rangehood, and microwave. A pedestal fan is available upon request from reception.
We’re always improving your living experience, so rest assured, all our rooms meet our high standards.
Can I purchase bedding or kitchenware on-site?
Yes! If you’re too busy (or lazy 😜) to shop around, we’ve got you covered. Bedding and kitchen packs are available for purchase, but availability and prices may change, so contact us beforehand, and we’ll confirm if anything has changed.
- Bedding Packs: $120 (Includes fitted sheet, flat sheet, pillow, pillowcase, quilt, quilt cover, bath towel, hand towel, face towel & bath mat)
- Kitchen Packs: $100 (Includes sauce pan, frypan, utensils, dinnerware, and more)
4.Maintenance Requests
All maintenance requests can be submitted through the Dwell Student Portal, the same platform you used for your booking. If you notice any issues during check-in, our staff will be happy to assist you with submitting a request. We aim to resolve all requests within 24 to 48 hours, prioritizing urgent issue
5.Room Guidelines
Please remember:
- Don’t stick or hang anything on the walls.
- Electrical items must not exceed 1,200 volts, as they may trip the safety switch.
- Charging e-scooters or bikes inside your room is not allowed for safety reasons
6.Security
We ensure your safety with:
- 24/7 CCTV monitoring
- Secure keycard access for all buildings
- Evening Manager available from 9 PM to 5 AM, with Resident Ambassadors on call 24/7 at 0433 283 610 for emergencies.
7.Postage & Deliveries
Our team will collect your parcels and notify you via email when they’re ready for pick-up at reception. For food deliveries, please meet the driver at the front door, as we can’t accept food at reception.
8.Housekeeping
Room cleaning services are available only upon departure. Cleaning fees include 10% GST and vary based on room type and condition. You’ll receive a grade (A, B, or C) after inspection, which determines the final cleaning fee.
9.Key Contacts & Emergency Information
Need assistance? Here are our reception hours
Dwell Village Melbourne City:
5-17 Flemington Road, North Melbourne, VIC – 3051, Australia
Weekdays 9 AM – 9 PM
Weekends 9 AM – 8 PM
Contact number: +61 4 3328 3610
Email: StayVMC@Dwellstudent.com
24/7 Emergency Contact: 0433 283 610